YOUR QUESTIONS ANSWERED
Frequently Asked Questions
Your resource for navigating and maximizing our products.
Which APPs are compatible with the products?
A: Our products can be controlled remotely using either the Tuya or Smart Life app, which are available for both Android and iOS devices (iOS 11 and Android 6 or higher). Voice control is also supported through Alexa and Google Home.
What channels are available for purchasing these products?
A: Currently, our products are available for purchase on Amazon Germany and UK. If you would like us to expand to more platforms, we welcome your valuable suggestions!
How can I receive the latest updates about the products?
A: You can follow our Facebook page or subscribe by providing your email for updates. Additionally, join our community to stay informed about the latest discounts!
Why is the brand so well-known if we've never seen it before?
A: Our brand has primarily focused on a manufacturer route, existing in the market through partnerships and collaborations. While we may not have direct visibility, our products have made an impact in various sectors.
Which products require a gateway?
Products that use Zigbee protocol require a gateway for operation. However, products that operate on Wi-Fi do not need a gateway.
How long is the warranty?
A: Our warranty period is two years. If you encounter any functional issues, please feel free to reach out to us for assistance. Please note that the warranty only covers manufacturing defects under normal use.
Are SmartThings and HomeKit compatible with the products?
A: Currently, our products are not compatible with SmartThings and HomeKit. We are continuously working on expanding compatibility, so stay tuned for future updates!
Do you only make thermostats?
A: We specialize in manufacturing thermostats, but we are currently expanding into the smart home sector with products like irrigation timers and more. We appreciate your continued interest in our developments!